Aqua Vista | Gated Resort Style Community

Good

Poor communication. We did not receive check in information until the day of arrival. Prior to that, we had some questions that we did not receive a response for until we called the host by phone after no response to our messages. The condo was not very clean. I had to wash the sheets, pillowcases and towels prior to use due to hair on them. The area around the condo was not good at all. Some of the worst retail stores I have EVER been in! The condo pool was closed 7/8 days we stayed there. The one day the sign was off the gate, we were not even sure if it was reopened or if people had just removed the sign themselves. When we asked, we were told our host should let us know. Despite the sign on the gate stating the pool was closed, people were still in there swimming daily. The code given by the host to get into the pool area did not work, random people opened the door to let you in. We did go to the pool that had the lazy river and water slides which was only a couple minutes away from the condo but the pool was very dirty, not enough floats for the lazy river. The gate to put your QR code in to get access to the resort to get to your condo and parking only worked 2 days/8 that we stayed there as well. The 24hr security to work the gate never checked the dates on the pass, they just opened the gate for any car that pulled up and had a QR code. Kitchen water did not get hot, no baking sheet. Bare minimum provided. Would not return.

We had an awesome time staying here! Overall, the unit was great. It was clean, and nicely stocked with the essentials. The amenities were great! The kids loved the pool. The bunk bed didn't feel very sturdy for our kids to sleep on, but luckily there was a pull-out mattress underneath. Things beyond the control of the host that we didn't like: the maintenance standards of the resort need to be increased. Bags of trash sat outside of the trash chute for 5 days and nobody bothered to drop it down. Someone left a rotten bag of fish under the stairwell and it stunk for over 5 days. Both were still there the morning we left.Even with that said, I would 100% book this unit again!

We had an amazing stay. It was so close to everything, the accommodations were perfect for us and the property amenities were great! We had a fantastic time and will be back!